KASNEB CPA Communication Skills Revision Kits

Description

KASNEB CPA Communication Skills Revision Kits
GENERAL OBJECTIVE
This paper is intended to equip the candidate with the knowledge, skills and attitudes that will
enable him/her to communicate effectively in an organisation.
LEARNING OUTCOMES
 A candidate who passes this paper should be able to:
 Develop strategies for effective communication in an organisation
 Demonstrate skills in preparing and presenting skills
 Demonstrate effective communication skills
 Apply information technology in communication
CONTENT
1. Introduction to communication
– Definition of communication
– Objectives of communication
– Principles of effective communication
– Barriers to effective communication
– Methods of communication
– Formal and informal communication
– Communication systems
– Communication devices
2. Written communication
– Effective writing skills
– Business transaction documents: catalogue, invoices, purchase orders, others
– Memorandum
– Form design and questionnaires
– Circulars and newsletters
– Notices and advertisements
– Publicity materials
– Graphic communication
3. Business correspondence
– Handling mail
– Incoming mail
– Outgoing mail
– Sorting and classification of mail
– Storage and retrieval, retention of records
– Filing systems
– Postal and courier services
– Mail handling equipment
4. Oral communication
– Meaning of oral communication
– Effective listening
COMMUNICATION
SKILLS
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– Interviews
– Pervasion process
– Assertiveness
5. Non-verbal communication
– Meaning and importance of non-verbal communication
– Forms of non-verbal communication
– Effective non-verbal communication
6. Public speaking and presentations
– Effective presentation skills
– Presentation aids
– Selection and preparation
– Language and style
– Context in public speaking
– Writing and delivery of public speeches
– Public discussion format: public discussion and symposium
7. Group team communication
– Group communication skills
– Communication networks
– Team communication
– Interpersonal relationship
– Principles of interpersonal communication
– Meetings
8. Report writing
– Types of reports
– Effective report writing
– Uses of reports
– Preparation of formal reports
9. Proposal writing
– Types of proposals
– Uses of proposals
– Contents of proposals
– Preparation of formal proposals
10. Information communication and technology
– Communication networks: internet, intranet and extranet
– Teleconferencing and videoconferencing
– Wireless technologies
– Social media
– Skype
COMMUNICATION
SKILLS
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11. Ethics in communication
– Ethical issues in communication
– Significance of ethical communication
– Factors influencing ethical communication
– Ethical dilemmas in communication
– Guidelines to handle ethical dilemmas in communication
12. Emerging issues and trends